![]() 9 out of 10 buyers will repurchase from companies that give them an excellent experience.87% of customers think brands need to put more effort into providing a consistent experience.Research suggests the rewards for getting CX right are significant (increased customer retention and loyalty) as are the penalties for getting it wrong (customer churn and brand deformation): ![]() ![]() Today’s battleground is Customer Experience (CX): to win in the marketplace, brands need to deliver it in a seamless, consistent and fulfilling way. Reporting & Knowledge Sharing Menu Toggle.
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